From feedback to insight
in seconds
Understanding the customer in real time is no longer a luxury, it's a necessity for CX Managers and Directors. Impakt SID transforms thousands of scattered comments into actionable insights so you can make decisions with real actions, without waiting weeks.
Real results,
as told by
our clients
Leading market research firm
In 10 countries
150,000 comments per month processed
90% time reduction per analysis and reduction in staff needed.
Leader in Pharma
(Chile)
Analyzed doctor-sales rep communication. Analyzed doctor-testbed patient communication
Multi-channel feedback with total visibility
Retail LATAM
(70+ stores)
9% reduction customer complaints within 90 days
We went from doing a manual reading taking 8 weeks to understanding our customer in minutes.
Feedback interpreted in minutes not in weeks
Insights that generate actions, not just charts
Without silos. Without noise. Just clarity to act.
Feedback Everywhere, But No Direction
When feedback arrives non-stop but doesn’t generate action, it’s not just frustrating, it’s costly.
Comments that are are not processed.
Untimely reports, with no action items.
Disconnected teams, each with their own Excel and scattered data sources.
Difficulty showing real results.
Market research without action items.
SID is designed precisely to solve it and help you integrate the transformation.
Choose to Know. Choose Action.
SID is designed precisely to solve it and help you integrate the transformation.
Near real-time feedback from all your channels.
Automatic analysis by sentiment and category.
Aligned teams, working under the same insight and transformation objective.
Global Solution for Local Decisions
Receive information from all your touchpoints: WhatsApp, social media, call center, surveys. SID processes all formats (text, voice, forms) and shows you the most relevant trends by location, product or channel.
Know Your Customer
SID doesn’t just organize feedback, it converts it into action. It detects friction points and real pain points, discovers opportunities before your competition, and strengthens what you already do well based on what your customers actually say.
Integrating is as simple as turning it on
SID connects seamlessly to your current tools. Intuitive dashboards, reports ready to present, and an analysis engine that works without the need for complicated tools or integrations. In less than a week you’re ready to operate without friction.
Ask, and impaKt SID answers
This text is already in Spanish. Here’s the English translation:
SID also understands you when you ask questions. Which channel generated the most complaints this week? What do they think about a specific product? Just chat with SID and get actionable insights in seconds. It allows the CX analyst to stop operating data, to make room for strategy and transformation.
From Chaos to understanding. From Feedback to results.
Imagine a team that no longer handles raw and isolated databases, but acts based on what the customer is really saying and feeling. Visualize clear analysis, make accurate decisions and chart a customer experience path.
Analysis unstructured data
6 to 8 weeks
Manual teams processing scattered data from more than 70 stores (5,000 lines).
Complaint Resolution
At least 45 days, usually 90, or worse, the complaint wasn’t even perceived. Without proactive identification of critical issues.
Visibility Between Stores
15% Data in silos, without comparisons between branches.
NPS Score
24
Undetected client frustration due to inconsistent experiences on channels.
Resources CX
4 analysts
1 specialist
Repetitive manual labor, slow
Trend Detection
Reactive
Problems detected when they had already impacted sales.
.
With SID
2 hours
Automatic analysis of more than 5,000 comments.
7 days on average
Automatic identification of critical issues by store and by staff.
100% Unified dashboard with metrics from all stores / branches.
35 and improving
Continuous improvement based on actionable insights
.
1 specialist
Strategic approach, automated deep analysis.
Immediate and Predictive
Nearly real-time alerts to problems or early warnings before impact on sales.
6 a 8 semanas
Equipos manuales procesando datos dispersos de más de 60 tiendas (5,000 líneas).
Con SID
2 horas
Análisis automático de más de 5,000 comentarios.
Al menos 45 días, usualmente 90, o peor, no se percibía la queja.
Sin identificación proactiva de problemas críticos.
Con SID
7 días promedio
Identificación automática de problemas críticos por tienda y por personal.
15% Datos en silos, sin comparativas entre sucursales.
Con SID
100% Panel unificado con métricas de todas las sucursales.
24
Clientes frustrados por experiencias inconsistentes.
Con SID
35 y mejorando
Mejora continua basada en insights accionables.
4 analistas
1 especialista
Trabajo manual repetitivo, análisis superficial.
Con SID
1 especialista
Enfoque estratégico, análisis profundo automatizado.
Reactivo
Problemas detectados cuando ya impactaron las ventas.
Con SID
Inmediato o Predictivo
Alertas casi inmediatas a problemas o tempranas antes del impacto en las ventas.
Frequently Asked Questions
In less than a week you can be operating. We implement, integrate and analyze quickly.
How quickly can impaKt SID be up and running?
In less than a week you can be operating. We implement, integrate and analyze quickly.
What if my data sources are in many different formats?
You can aggregate data from multiples sources public and private.
How secure is my data?
We have banking level security.
Can I personalize the analysis?
Yes.
How many comments can I process?
In less than a week you can be operating. We implement and integrate quickly.
What is the impaKt SID differentiation?
✅ Generates prioritized action plans with responsible parties
✅ Saves weeks of manual analysis
✅ Unifies data “silos” to provide a “360” view of your customer
✅ Unlimited Categories
✅ Personalized support
Bank Level Security
Start with a pilot
Starting at $1,000 USD consumables and begin transforming your operations and customer experience.
From
$1,000 USD
Consumibles
Making decisions with data shouldn't be so difficult.
We have worked with companies that collect thousands of comments and have no clarity about customer sentiment and perception. We know how frustrating it is to invest in CX and not be able to demonstrate concrete results to the business. That’s why we built SID: so that every opinion, complaint or suggestion has a destination. And so that every decision is made based on reality, not assumptions. If you’re reading this, you already know you need something better. We have it. We invite you to discover what SID can do for your team, and for your customer.
The impaKt Team
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